Frequently Asked Questions

Read The Answers To Questions We Get Asked All The Time

100% customer satisfaction guaranteed

What Happens If I Cancel Or Reschedule?

We have a set policy for cancelations in under 24 hours of the service appointment time. Our team works hard to provide excellent customer service for all clients. This requires thoroughly planning the days ahead and last-second cancellations or last-minute rescheduling has a massive, negative effect on day-to-day operations and the days ahead. In the preparation of the days ahead, last minute cancelations or last minute rescheduling has an adverse impact. In an effort to keep all our customers happy. Cancellations or rescheduled appointments will be charged a small fee. Contact us for more information.

What Is The Difference Between A Standard Vs. Deep Clean?

Our standard cleaning includes everything that is mentioned on our cleaning checklist. Our deep cleaning is an added, extra cleaning service. The deep cleaning includes baseboards, window beams if necessary (we can only reach maximum heights of 8ft), air vents, deep scrubbing of bathroom(s), and all doors and doorknobs. The interior of appliances is NOT included in our deep clean.

We pride ourselves on our work so whether you choose a standard clean or deep clean we know you’ll be fully satisfied! Give us a try – you may like us so much that you will want us to clean for you weekly, bi-weekly or monthly.

How Long Will It Take To Clean My Home?

This is the most asked question that we get. We take our time and take pride in the quality of our work by working methodically and incrementally so you have a sparklingly clean home. However, timeframes do vary based on the size of the home. Get a free quote today and we will give you a clear estimate on how long it will take to clean your home.

Is Your Cleaning Company Fully Insured and Cleaners Background Checked?

Great question! Yes, we are! We are fully licensed, bonded and insured to provide cleaning services to the greater Edmonton, Alberta area. There are other companies out there that are cheaper than us but what sets our company apart is that all of our cleaners are EMPLOYEES not contractors. They are given a respectful livable wage and they have a minimum of 5 years cleaning experience. Furthermore they are thoroughly background checked and vetted by our company because integrity is very important to us and we don't want you to allow anyone into your house that is not properly background checked.

Do You Offer Discounts?

Yes, we have weekly, bi-weekly, monthly service discounts! Contact us today to learn more.